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Optimise Your Customer Journey & 
Boost Revenue from Existing Clients.
Increasing your client's lifetime values by optimising your customer journey touch points 
to deliver an unparalleled service to your existing client base.
✅ Generate up to 35% more revenue
✅ Optimise communication touchpoints
✅ Reduce your outbound sales efforts
✅ Create mind blowing client experiences

"Touchpoint's game-changing approach transformed the way I interact with my customers, increasing LTV by 35%"
- Holly R.

Optimise Your Customer Journey & Boost Revenue from Existing Clients.
Increasing your client's lifetime values by optimising your customer journey touch points to deliver an unparalleled service to your existing client base.
✅ Generate up to 35% more revenue
✅ Optimise communication touchpoints
✅ Reduce your outbound sales efforts
✅ Create mind blowing client experiences

"Touchpoint's game-changing approach transformed the way I interact with my customers, increasing LTV by 35%"
- Holly R. 

 So How Does It Work?
1. Identify

We take time to map your client journey and identify your key client touchpoints including initial contact, onboarding, customer service, and feedback channels.

2. Analyse

We analyse each touchpoint and assess its effectiveness in terms of priority. We use metrics such as customer satisfaction, response time, feedback, and engagement rates to determine areas of improvement.

3. Optimise

We create your action plan to optimise each touchpoint by improving communication, response time, and overall client experience. This can include software, process improvements and automations.

4. Boost

Watch the results flow. Now in place, your optimised touchpoints will be monitored with metrics such as client satisfaction, retention rates, LTV, and feedback to identify areas for further improvement.

"Touchpoint's game-changing approach transformed the way I interact with my customers, increasing LTV by 35%"
- Holly R. 

 So How Does It Work?
1. Identify

We take time to map your client journey and identify your key client touchpoints including initial contact, onboarding, customer service, and feedback channels.

2. Analyse

We analyse each touchpoint and assess its effectiveness in terms of priority. We use metrics such as customer satisfaction, response time, feedback, and engagement rates to determine areas of improvement.

3. Optimise

We create your action plan to optimise each touchpoint by improving communication, response time, and overall client experience. This can include software, process improvements and automations.

4. Boost

Watch the results flow. Now in place, your optimised touchpoints will be monitored with metrics such as client satisfaction, retention rates, LTV, and feedback to identify areas for further improvement.

"Touchpoint's game-changing approach transformed the way I interact with my customers, increasing LTV by 35%"
- Holly R. 

 See Our Success Stories!
Just like the work we do, we pride ourselves on an exceptional client experience, from the moment you initially reach out to us through smooth software and systems geared to make the process as simple as possible.
LinkedIn Consultancy
Reviewing an entire online presence - including automated follow up sequences - we created a series of funnels for seamless integration with third party softwares for enhanced touch points and client retention.
Online Gift Shop
Top Etsy Seller - From frontend touchpoint optimisation to the introduction of existing customer offers on a monthly basis, monthly newsletter introduction and all customer service messages reviewed to boost customer satisfaction and retention!  
Event Concierge Company

Focussing on improving initial customer touch points, We provided website homepage optimisation for improving this, along with key messaging, social proof recommendations and UI suggestions based on customer feedback.
 See Our Success Stories!
Just like the work we do, we pride ourselves on an exceptional client experience, from the moment you initially reach out to us through smooth software and systems geared to make the process as simple as possible.
LinkedIn Consultancy
Reviewing an entire online presence - including automated follow up sequences - we created a series of funnels for seamless integration with third party softwares for enhanced touch points and client retention.
Online Gift Shop
Top Etsy Seller - From frontend touchpoint optimisation to the introduction of existing customer offers on a monthly basis, monthly newsletter introduction and all customer service messages reviewed to boost customer satisfaction and retention!  
Event Concierge Company

Focussing on improving initial customer touch points, We provided website homepage optimisation for improving this, along with key messaging, social proof recommendations and UI suggestions based on customer feedback.
Why Trust Touchpoint?
Touchpoint was born from a firsthand experience of working with the largest non-VC backed SaaS company in the world, where we discovered just how common it is for a successful company to turn a blind eye to their existing customer base, and push touch points to one side whilst continually straining sales team resources for more and more and more new business.

This realisation fuelled the creation of Touchpoint, from a sheer passion to establish an agency that for once places a focus on increasing existing client lifetime value through optimising every touch point throughout the client's journey. After all, these client's are already invested in you.

You're in the right place if you're looking for an agency that truly understands the importance of optimising touch points to increase your client lifetime value.

We're led by a founder with over 8 years of invaluable experience in client management, from native advertising through to internal processes - we know what works and what doesn't. We bring a deep understanding of how to effectively engage and convert customers at every stage of their journey with you...

"Touchpoint's game-changing approach transformed the way I interact with my customers, increasing LTV by 35%"
- Holly R. 

Why Trust Touchpoint?
Touchpoint was born from a firsthand experience of working with the largest non-VC backed software company in the world, where we discovered just how common it is for a successful company to turn a blind eye to their existing customer base, and push touch points to one side whilst continually straining sales team resources for more and more and more new business.

This realisation fuelled the creation of Touchpoint, from a sheer passion to establish an agency that for once places a focus on increasing existing client lifetime value through optimising every touch point throughout the client's journey. After all, these client's are already invested in you.

You're in the right place if you're looking for an agency that truly understands the importance of optimising touch points to increase your client lifetime value.

We're led by a founder with over 8 years of invaluable experience in client management, from native advertising through to internal processes - we know what works and what doesn't. We bring a deep understanding of how to effectively engage and convert customers at every stage of their journey with you...

"Touchpoint's game-changing approach transformed the way I interact with my customers, increasing LTV by 35%"
- Holly R. 

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Copyright © 2023 Touchpoint Agency

View our Privacy Policy here